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Signing up for their free live support service, like many other providers, was easy. I liked that minimal information was requested to get started (as too many times providers ask for more information than I'm ready to give out when testing a service). From there I copied & pasted the tracking HTML coding into my site. Their operator/agent console is entirely web-based so the operating system and web browser I was using didn't matter. I like web-based consoles because it allows me to use any operating system to access it. This is something you need to watch for with other live help providers because they sometimes require you download extra software that requires a certain operating system and version! Once logged in, the console was simple to use. I could see the current visitors to my website, initiate chats with them, change my status from online/offline easily, and add additional operators (to test with friends) as needed. I tested using the console from behind firewalls, and with other Linux and Windows-based computers -- both worked as expected. After exchanging a few emails with them, my understanding is that they're always working on developing new features. They asked for my feedback and I suggested maybe more reporting available would be helpful, and they said it was under development. They seem to be open to suggestions so contact them if needed. For a free live help service they certainly offer quite a few features.
While not offering extensive reporting, their basic monitoring and
live chat capabilities make the service worth checking out. -Dave Swanson
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GotLiveChat.com,
based out of upstate New York, is a relative newcomer to live support
services. But with their free web-based Agent/Operator console they
appear to be marketing themselves to users of all operating systems
since all the latest browsers are supported (jump to common 